A Service Request Type is a way to categorize an issue or problem that needs attention – problems that your agency deals with frequently. A ‘Pothole’ or a ‘Sign Issue’ are two examples of a Service Request Type.
A Task is your definition of the work performed. For example ‘Asphalt Patching’, or ‘Sign Installation’ are all examples of Tasks that (#1) are defined and (#2) can be used when logging work in a PubWorks Activity record.
Rule of Thumb:
Service Request Type = A problem description
Task = Work Performed (a potential solution to a problem)