Service Request Type and Task

What’s the difference between Service Request Type and a Task?

A Service Request Type is a way to categorize an issue or problem that needs attention – problems that your agency deals with frequently.  A ‘Pothole’ or a ‘Sign Issue’ are two examples of a Service Request Type.

A Task is your definition of the work performed. For example ‘Asphalt Patching’, or ‘Sign Installation’ are all examples of Tasks that (#1) are defined and (#2) can be used when logging work in a PubWorks Activity record.

Rule of Thumb:

Service Request Type = A problem description

Task = Work Performed (a potential solution to a problem)