Service Request Module Resources

Service Request module is a popular product with a lot of resources.  Please surf the lists below to find the answers to your questions.  As always if you have a specific question that is not on the below list feel free to call PubWorks Support: 1-888-920-0380 ext. 2 or email:


Record ConsolidationSolution

Service Request Edit Button – Solution

Assigning Service Requests of a Certain Type – Solution

Setting up Auto-Close for Service Requests – Solution

Turning On The Service Request Dashboard – Solution

Can I Search a Service Request? – Solution

What’s the difference between Service Request Type & a Task? – Solution

Map this Service Request – Solution

Create a Service Request using MapViewer – Solution

Filter Service Requests by Department Automatically in the Service Request Status Screen – Solution

Filter Service Requests by Employee Name Automatically in the Service Request Status Screen – Solution

Create a Work Activity Directly from a Service Request – Solution

How-To Search – Solution

Changing Location Codes without Affecting the History – Solution

Changing Password in PubWorks – Solution

Add/Modify/Delete, Viewing & Reporting – Solution

Task Modifier – Solution

Preventing Data Loss – Solution

Employee/Equipment/Material Rate Override – Solution

Setting User Rights – Solution

User Power Settings – Solution

Asset Search – Solution

New Address Function for Urban PubWorks Users – Solution


Special Uses for Service RequestsWatch it here

Service Requests – UC 2016Watch it here

Online Service Requests & Online Fleet Service Requests – Watch it here

Service Requests 2016 – Watch it here

Reporting – Watch it here

Record Management – Managing Duplicate Records – Watch it here

Year-End Reports & Data Cleanup – Watch it here

Administration System Settings – Watch it here

Departmentalization – Watch it here

Service Requests 2015 – Watch it here

Service Requests 2014 – Watch it here

How-To Videos

Service Request Dashboard – Watch it here

How to Add a Service Request in the MapViewer – Watch it here

Closing a Service Request using Work OrdersWatch it here


Service Requests QRG – View it here