Service Request Module Resources
Service Request module is a popular product with a lot of resources. Please surf the lists below to find the answers to your questions. As always if you have a specific question that is not on the below list feel free to call PubWorks Support: 1-888-920-0380 ext. 2 or email: Support@PubWorks.com
Tooltips
Record Consolidation – Solution
Service Request Edit Button – Solution
Assigning Service Requests of a Certain Type – Solution
Setting up Auto-Close for Service Requests – Solution
Turning On The Service Request Dashboard – Solution
Can I Search a Service Request? – Solution
What’s the difference between Service Request Type & a Task? – Solution
Map this Service Request – Solution
Create a Service Request using MapViewer – Solution
Filter Service Requests by Department Automatically in the Service Request Status Screen – Solution
Filter Service Requests by Employee Name Automatically in the Service Request Status Screen – Solution
Create a Work Activity Directly from a Service Request – Solution
How-To Search – Solution
Changing Location Codes without Affecting the History – Solution
Changing Password in PubWorks – Solution
Add/Modify/Delete, Viewing & Reporting – Solution
Task Modifier – Solution
Preventing Data Loss – Solution
Employee/Equipment/Material Rate Override – Solution
Setting User Rights – Solution
User Power Settings – Solution
Asset Search – Solution
New Address Function for Urban PubWorks Users – Solution
Webinars
Special Uses for Service Requests – Watch it here
Service Requests – UC 2016 – Watch it here
Online Service Requests & Online Fleet Service Requests – Watch it here
Service Requests 2016 – Watch it here
Reporting – Watch it here
Record Management – Managing Duplicate Records – Watch it here
Year-End Reports & Data Cleanup – Watch it here
Administration System Settings – Watch it here
Departmentalization – Watch it here
Service Requests 2015 – Watch it here
Service Requests 2014 – Watch it here
How-To Videos
Service Request Dashboard – Watch it here
How to Add a Service Request in the MapViewer – Watch it here
Closing a Service Request using Work Orders – Watch it here
Documents
Service Requests QRG – View it here